Last updated: July 24, 2026
These Terms and Conditions (hereinafter “Terms”) govern the provision of services by:
Solucom d.o.o. (hereinafter “Solucom” or “Supplier”)
Registered office: Letališka cesta 16A, 1000 Ljubljana, Slovenia
Registration number: 6919120000
Tax number: 63772876 · VAT ID: SI63772876
Email: [email protected] · Website: https://solucom.si
3.1 The Services are intended exclusively for individuals acting in the course of their professional or business activities (B2B relationships). Solucom does not provide Services to consumers. The Customer represents that it is acting in such a capacity.
3.2 These Terms apply to all Offers, orders, and contractual relationships, unless otherwise agreed in writing. Any general terms and conditions of the Customer shall not apply unless expressly accepted in writing by Solucom.
3.3 In case of conflict, the terms of the accepted Offer shall prevail over these Terms.
4.1 Solucom provides technical and consulting services in the digital field, including:
4.2 The scope, perimeter, timelines, and fees of each assignment are defined in the Offer. What is not expressly included in the Offer is considered excluded.
4.3 Solucom shall perform the Services with the required professional diligence, under an obligation of means rather than an obligation of result, unless the Offer expressly specifies specific and measurable results.
5.1 The Contract is formed upon the Customer's acceptance of the Offer, including via email or electronic signature tools, or upon the commencement of performance requested by the Customer.
5.2 Offers are valid for 30 days from the date of issue, unless otherwise stated.
5.3 Estimates of time and costs contained in preliminary, non-binding documents (exploratory analyses, rough estimates) do not constitute an Offer.
6.1 The fees are those indicated in the Offer and are understood to be net of VAT and any applicable tax or charge.
6.2 As these are B2B services provided by a subject established in Slovenia, VAT is paid by the client according to the applicable rules (reverse charge for intra-EU transactions; transactions outside the scope of VAT for non-EU clients). The Client is required to provide a valid VAT identification number.
6.3 Unless otherwise indicated, payments are due within 30 days of the invoice date. A deposit is required for projects upon order, as indicated in the Offer.
6.4 In the event of late payment, interest on arrears shall accrue at the statutory rate. Solucom may suspend the provision of the Services, upon written notice, until the amount due is paid in full, without this constituting a breach of contract.
6.5 The costs of Third-Party Services (licenses, hosting, API credits, AI services) are the responsibility of the Customer, unless otherwise agreed, and may be paid in advance by Solucom and subsequently billed to the Customer.
6.6 Recurring fees (maintenance, retainers) may be updated annually with at least 60 days' written notice.
7.1 The times indicated are estimated in good faith and assume the Customer's full and timely cooperation.
7.2 The Client undertakes to: promptly provide necessary information, content, materials, and access; designate a single point of contact with decision-making authority; provide feedback and approvals within agreed-upon timelines; ensure the availability of their third-party suppliers where necessary.
7.3 Delays, suspensions, or inactivity attributable to the Client will result in an extension of the deadlines and may lead to the billing of additional costs. If the project remains suspended due to the Client for more than 60 days, Solucom may invoice the work already performed and reschedule the remaining work based on availability.
7.4 The Customer warrants that it holds the rights to the content, trademarks, materials, and data provided to Solucom and is solely responsible for them.
8.1 Any request that exceeds the scope defined in the Offer constitutes a variation and will be handled through a supplementary quote, which must be approved in writing before execution.
8.2 Solucom may reject changes that are technically incompatible or that compromise the stability or security of the solution.
9.1 The Services may require the use of third-party products, platforms, or services. Such services are governed by the terms and conditions of their respective providers, which the Client is required to accept and comply with.
9.2 Solucom is not liable for any malfunctions, interruptions, unilateral changes, price changes, deprecation of features, or termination of Third-Party Services, nor for any resulting consequences.
9.3 Where Solucom acts as an intermediary in the subscription or manages accounts on behalf of the Client, it does so in the name and on behalf of the Client, who remains the account holder and is financially responsible for the account.
10.1 Prototypes and demos are exclusively for validating interfaces, flows, and requirements. They do not constitute finished software, are not intended for production use, and may not implement requirements for security, performance, role management, validation, logging, or data retention.
10.2 Any subsequent development will be subject to a separate Offer and may be realized with technologies different from those used for the prototype.
10.3 The fee for the prototype is due regardless of the Client's decision to proceed with development, unless otherwise specified in the Offer.
11.1 Some Services use artificial intelligence models provided by third parties. The Customer acknowledges that such systems are probabilistic in nature: they may generate inaccurate, incomplete, or inappropriate results, and their performance may vary over time due to changes introduced by the model providers.
11.2 Solucom designs automation systems, incorporating controls, operating limits, and points of human supervision where appropriate. This does not constitute a guarantee of the accuracy, completeness, or continuity of the results generated.
11.3 The Client is responsible for verifying and validating the outputs before any use that produces effects on third parties, as well as for defining the use cases and the data entered into the systems.
11.4 The Services do not constitute legal, tax, medical, financial, or insurance advice. Compliance support activities (including those relating to artificial intelligence regulations) are organizational and operational in nature (mapping, procedures, internal records, training) and do not replace the assessment of a legal consultant, nor do they constitute a declaration or certification of compliance.
11.5 The Customer is required to notify Solucom if the use cases involve specific categories of data or areas subject to specific regulations.
Upon full payment of the amount due, the Client acquires the right to use the Deliverables specifically created for them for the purposes of their business.
12.2 Solucom retains exclusive ownership of pre-existing or general-purpose methodologies, know-how, libraries, components, scripts, models, and tools, even if used in the Deliverables; the Client is granted a non-exclusive, non-transferable license to use them, limited to the use of the Deliverables.
12.3 Third-party and open-source components remain subject to their respective licenses.
12.4 Until full payment is made, the Deliverables are provided on a provisional basis, and Solucom may suspend their use.
13.1 The Parties undertake to keep confidential the technical, commercial, and organizational information acquired in the performance of the Agreement, not to disclose it to third parties, and to use it exclusively for the contractual purposes.
13.2 The obligation does not apply to public, already known, information legitimately obtained from third parties, or whose disclosure is required by law.
The obligation remains for 5 years from the termination of the relationship.
14.1 Each Party shall process personal data in compliance with Regulation (EU) 2016/679 (GDPR) and applicable legislation.
14.2 Where Solucom processes personal data on behalf of the Customer in the performance of the Services, it acts as a data processor; this relationship is governed by a separate agreement (DPA), which the Customer agrees to sign.
14.3 The Customer, as the data controller, warrants that it has an appropriate legal basis for the requested processing and for the disclosure of data to Solucom and the third-party providers involved.
The list of sub-processors and any information on transfers outside the EU are made available in the DPA or upon request.
14.5 The processing of site visitor data is described in the’Privacy Policy and in the Cookie Policy published on the website.
15.1 Solucom implements appropriate technical and organizational measures in connection with the Services entrusted to it. However, the overall security of the systems also depends on factors beyond Solucom’s control (user behavior, third-party providers, third-party software, and Customer credentials).
15.2 Unless the backup service is expressly included in the Offer, the Customer remains responsible for retaining backup copies of their data. Even with managed backups, the Customer is advised to maintain independent copies.
15.3 The Customer is responsible for the safekeeping of their credentials and for any access granted to third parties.
15.4 Solucom is not liable for malfunctions resulting from work performed on the systems by parties other than Solucom, or from unauthorized modifications.
16.1 Maintenance and support services are provided only if they are included in a specific Offer or recurring contract, within the limits of hours, channels, response times, and total hours indicated therein.
16.2 Unless otherwise agreed, the times indicated are pickup times and not resolution times. Resolution depends on the nature of the problem and any third-party dependencies.
16.3 Activities exceeding the agreed upon number of hours or scope will be billed based on actual usage at current rates.
16.4 Urgent interventions outside of business hours, where available, may be subject to a surcharge.
17.1 Solucom warrants that the Deliverables, at the time of delivery, conform to the description in the Proposal.
17.2 The Customer is obliged to verify the Deliverables and report any discrepancies within 15 days of delivery. After this period has passed without dispute, the Deliverables shall be deemed accepted.
17.3 For 30 days following delivery, Solucom will correct defects attributable to its own work at no additional cost. The following are excluded: changes to the scope of work, new features, malfunctions resulting from third-party services, system or plugin updates, third-party interventions, and improper use.
17.4 Solucom does not guarantee that the Services will be error-free or uninterrupted, nor does it guarantee any commercial results, search engine rankings, traffic volumes, conversions, or financial performance.
18.1 Solucom is liable only for direct, foreseeable, and proven damages.
18.2 Except in cases of willful misconduct or gross negligence and in circumstances where the law does not permit an exception, Solucom’s total liability is limited to the amount of fees actually received for the specific engagement during the 12 months preceding the event.
Liability for indirect damages, loss of profit, loss of goodwill, loss or corruption of data, business interruption, as well as damages arising from Third-Party Services or from acts attributable to the Customer or third parties is excluded.
19.1 Project contracts are completed upon delivery of the deliverables and final payment.
19.2 Recurring contracts have a duration of 12 months and are tacitly renewed unless written notice of termination is given with 60 days' advance notice.
19.3 Each Party may terminate the Agreement in the event of a material breach by the other Party that is not remedied within 15 days of written notice.
19.4 In the event of termination, payment is due for the services performed up to that point. Upon written request and after payment has been made, Solucom shall provide the Customer, within a reasonable time, with a copy of the data and configurations pertaining to the Customer, in a standard available format.
Neither party shall be liable for any failure to perform its obligations under this agreement if such failure is caused by events beyond its reasonable control, including but not limited to network or supplier failures, governmental actions, cyber attacks, unavailability of third-party services, acts of nature, or health emergencies.
Unless the Client provides written objection, Solucom may include the Client’s name and logo, along with a general description of the project, among its references, without disclosing any confidential information.
Solucom may amend these Terms to accommodate regulatory, technical, or organizational changes. The version applicable to existing contracts is the one in effect at the time the Offer was accepted, unless changes are required by law.
23.1 The potential invalidity of a clause does not affect the validity of the remaining ones.
23.2 Tolerating a breach does not constitute waiver.
23.3 The Customer may not assign the Contract without the written consent of Solucom.
23.4 Communications shall be made via email to the addresses indicated in the Offer.
24.1 The Agreement shall be governed by Slovenian law, to the exclusion of conflict of laws rules and the Vienna Convention on the International Sale of Goods.
24.2 The Ljubljana court in Slovenia shall have exclusive jurisdiction over any dispute, notwithstanding any mandatory provisions applicable.
This Annex governs the service through which Solucom creates, publishes, and maintains a website for local businesses, which can be activated online via a subscription. The service is intended exclusively for individuals acting within the scope of their professional or business activities, pursuant to Article 3.1. For this service, in the event of any conflict, these special terms and conditions shall prevail over the general provisions of the Terms.
A.2.1 The service is activated upon online payment, through the appointed payment service provider, of the startup contribution and the first subscription fee.
| Piano | One-time setup contribution | Subscription |
|---|---|---|
| Monthly | 190 € | 39 € / month |
| Annual | 90 € | 390 € / year |
A.2.2 All amounts are net of VAT; the provisions of art. 6.2 apply for intra-EU B2B transactions under the reverse charge mechanism. The Customer shall provide a valid VAT identification number.
A.2.3 Notwithstanding Article 6.3, the fees for this service are due in advance at the time of order and upon each renewal.
A.2.4 The setup fee covers domain registration, technical configuration, and going live, and is non-refundable once work has begun.
A.3.1 The subscription includes:
A.4.1 «Content modification» refers to a limited intervention such as: replacing photographs, updating text, service lists, prices, hours, or contact information, or publishing a temporary announcement (promotion, closure, event).
A.4.2 Requests must be submitted using the designated form. Solucom processes them within 1–2 business days and typically completes them within 5 business days upon receipt of all necessary materials.
A.4.3 The included requests are 6 per subscription year and cannot be carried over to the following year. The monthly automatic update referred to in Article A.3.1 does not consume requests.
A.4.4 They are not included in the subscription and are subject to separate quotes, for example: new pages or sections, graphic redesign, photo or video services, online booking or payment systems, e-commerce, integrations with third-party software, extended content creation, translations, advertising campaigns.
A.5.1 The Customer provides the identification data that applicable regulations require to be published on the website (company name or trade name, registered office, VAT number and/or tax code, and for companies, additional data such as REA number, PEC address and share capital) and is responsible for their accuracy and updates.
A.5.2 The Customer warrants that it holds the necessary rights to the materials it provides (logos, photographs, text, trademarks) and shall indemnify Solucom against any claims by third parties.
Public content reproduced from third-party sources remains the property of its respective authors. The Client may request its removal or replacement with their own materials at any time.
A.5.4 The Customer remains responsible for the informational obligations towards website visitors related to the content and tools they request to be activated.
A.6.1 Notwithstanding Art. 19.2:
A.6.2 Cancellation must be communicated in writing to [email protected] or through the subscription management portal. Fees for the period already paid are non-refundable.
A.6.3 Upon termination, the site will be taken offline. The domain name remains the property of the Customer and will be transferred at your request, with transfer fees at your expense. Upon written request and after payment in full, Solucom will provide a copy of the content in the standard format available.
A.6.4 In the event of nonpayment, Solucom may suspend the website’s publication upon written notice; service will be restored upon payment of the amount due.
Solucom d.o.o. · Letališka cesta 16A, 1000 Ljubljana, Slovenia · Registration No. 6919120000 · VAT SI63772876 · [email protected]
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