Solucom
The technical department your SME doesn't have

AI, automation, and digital systems for SMEs without an in-house IT department

Solucom builds and maintains the digital systems that make your processes work better: automations, controlled AI agents, CRMs, mission-critical WordPress, and internal applications. The value is not in the AI itself, but in processes that run with less manual labor and more control.

Solucom Automation System Schema: Input, AI-Controlled Processing, and Measured Output
AI Act Compliance the operational part
Estimated upstream ROI
Our approach

Systems that do things, maintained over time.

Over 25 years of technical projects for Italian and Swiss SMEs. No abstract "digital transformation" — real processes that work better, with less manual labor.

25+

Years of technical projects in digital

6

Core service areas, a single logic

2

marketsItaly & Switzerland

1–10

employeesSMEs we work best with

Before and After Chart: Manual Labor Down, KPIs Up, Measured Post-Project Completion
Before / after
Defined KPIs
upstream
measured upon project completion
Our approach

Measured results, not promises.

We'll define KPIs before we start and measure them at the end of the project. No declared "transformation" without numbers: reduced manual work hours, faster processes, fewer errors. When a result isn't measurable, we'll say so.

25+
years of technical projects involving websites, CRMs, automations, e-commerce, internal applications, and WordPress infrastructure.
Core services

Six areas, one logic.

Systems that work autonomously within the stack you already use. We almost always start with an audit: first, we understand what's best to do, then we build it. Expand an item for details.

Let's talk about it together
01

AI & Automation Audit

The starting point. Let's analyze processes, systems, and tools to understand what's most beneficial to automate first, with what impact, and at what level of complexity.

Output: a map of prioritized opportunities with estimated timelines and ROI before you start. From here, you decide whether and how to proceed.

Times: 1–2 weeksOutput: Report with priorityReturn on Investment estimated upstream
02

Operational Automations and AI Agents

Systems that perform real tasks. AI Agents, controlled and connected to your business tools, designed to perform specific tasks within a perimeter defined by you – not generic chatbots.

Examples: lead qualification, call analysis, CRM updates, standard quotes, data extraction from emails and documents, request routing, follow-up, anomaly checking. Built on n8n / Make with human escalation where needed.

Times: 2–10 weeksStack n8n · Make · OpenAI · Anthropic
03

CRM, sales, and business processes

The CRM that works for you, not the other way around. Pipelines designed on your real process, lead routing, automatic follow-ups, integration with your website, forms, and email — on Pipedrive, ActiveCampaign, or the CRM you already use.

No more forgotten leads, no more "where did I save that." Conversion by visible source and self-updating business KPIs.

Stack Pipedrive · ActiveCampaign · KeapPartner: certificates
04

WordPress mission-critical

For those who can't afford downtime, slowness, or malware. Three specific interventions, no "showcase websites.".

Emergency & Recovery (malware, restore, hardening), Performance for Ad campaigns, WooCommerce with FunnelKit and Italian electronic invoicing.

Emergency: from €1.5kPerformance: 2,000 eurosWooCommerce: From 4K
05

Custom internal applications

When Excel spreadsheets and SaaS subscriptions are no longer enough. We build light, custom internal applications to centralize data and processes that are currently scattered across different tools.

Single source of truth, controlled access, GDPR compliance. Iterative development with weekly checkpoints.

Stack PHP · TypeScript · Postgres · SupabaseHosting cloud or on-prem
06

AI Act readiness and operational AI policy

Operational preparation for AI Act obligations. Map the AI tools in use, prepare internal registry and policy, classify use cases, and train the team.

The legal part remains with your consultants. We handle the operational part: mapping, registration, policy, training, and procedures.

Times: 3–6 weeksRetainer optional
Free tools

Don't know where to start? Do an automatic initial check.

Four checks designed as a light initial entry. They help you understand where to start — they don't replace a full audit, but they help prioritize.

WordPress

Performance and security monitoring

Enter the website URL: we'll check speed, Core Web Vitals, SSL, security headers, and quick wins. Receive a report with prioritized issues.

Check requested
AI Act

AI Act Quick Check

A brief questionnaire on the use of AI in business: receive an urgency score, key shortcomings, and a personalized checklist of what to do first.

Check
Automations

Automation Opportunity Finder

Discover which processes are most beneficial to automate first, considering their impact and complexity. Output: the top 5 recommended automations for your company.

Request an initial assessment
Customer Relationship Management

CRM & Sales Process Health Check

A check on the maturity of your CRM and sales process: where you're losing leads, what automations are missing, and what KPIs you're not measuring.

Request CRM check

These checks do not replace a full audit, but they help to understand where to start.

Measurable results

Numbers from recent projects.

Real-world examples, told for the problem solved. The numbers refer to specific projects and are not guarantees of results; each context is different.

−60%process times
Financial Consulting · Internal Application

Replaced 4 Excel sheets and 2 SaaS tools with an internal application

Reduced processing times, centralized data, more streamlined GDPR management. The consulting team finally has a single source of truth.

PHP customizationPostgresGeneral Data Protection Regulation
~20 hours/set reduced
B2B Agency · Sales Automation

The sales team has reduced manual data entry

VoIP integration + AI transcription + analysis + CRM update. Reduced data entry hours and updated business KPIs with less manual work.

VoIPOpenAIn8nPipedrive
~30s → ~4sloading time
E-commerce WooCommerce · Recovery + Performance

Website compromised by malware cleaned and secured

From mobile, it was redirecting to malicious content and loading in about 30 seconds, with Ads campaigns active. After cleanup and hardening: site clean and stable, down to just over 4 seconds. The very heavy plugin system, chosen and maintained by the client, is the limit we have settled on.

WooCommerceHardeningCore Web Vitals
0compilation errors
Italian E-commerce · Conditional Checkout

Electronic invoicing with no more checkout errors

Conditional validation on VAT ID, SDI Code, and PEC email address. Compilation errors eliminated, customer support freed from post-purchase requests.

WooCommerceFunnelKitElectronic invoice
Stack we use
n8n OpenAI Anthropic Make WordPress Pipedrive ActiveCampaign
AI Act · Operational readiness

Does your company use ChatGPT, Copilot, or a CRM with AI features?

If your company uses AI systems in its work, it can fall under the role of "deployer" anticipated by the AI Act and have operational obligations to manage: team literacy, tool mapping, use case classification, and transparency where required.

The legal part remains with your consultants. We handle the operational part: mapping, registration, policy, training, and procedures.

Request AI Act Quick Check → How we work
REFERENCE · AUG 02 2026

The operational part, specifically

Typical timeframe to set up basic readiness for an SME: 3-6 weeks.

AI Literacy for the Team
Mapping of AI tools in use
Use Case Classification
Transparency where required

Operational information, not legal advice. For regulatory interpretation, please refer to your consultants.

How we work

One method, four steps.

Iterative development with weekly checkpoints. We show you what we're doing, not a final report. KPIs defined at the beginning, measured at the end.

01 / Call

Discovery call

We understand the context and will honestly tell you if we are the right partner.

30 min · free
02 / Audit

Audit / Diagnosis

Technical analysis of the process or system. Report with priorities and estimated ROI before starting.

1-2 weeks
03 / Build

Implementation of

Iterative development with weekly checkpoints. See what we're doing, not just the final result.

2-10 weeks
04 / Measure

Measurement

KPIs defined at the beginning, measured at the end. No "declared success without numbers.".

Continuous
Use cases

Recent projects, told by problem solved.

Real cases anonymized for privacy. Structure: problem, intervention, result. Numbers refer to specific projects and are not guarantees.

B2B Agency
Problem: Sales team lost hours on data entry after every call. Solution: AI transcription + automatic CRM update. Result: less manual data entry and always updated KPIs.
Commercial automationVoIP · OpenAI · n8n · Pipedrive
Financial consulting
Problem: Scattered data across 4 Excel files and 2 SaaS platforms, slow processes. Solution: Custom in-house application. Result: Single source of truth, reduced process times, better GDPR management.
Internal applicationPHP · Postgres · GDPR
E-commerce
Problem: Website compromised by malware, redirecting to malicious content from mobile with a 30-second load time, while Ads campaigns were active. Intervention: Cleanup, hardening, and optimization. Result: Clean and secure site, reduced to just over 4 seconds, despite the heavy plugin stack maintained by the client.
WordPress recovery and performanceWooCommerce · Hardening · CWV
E-learning
Problem: Lost transactions between e-commerce and e-learning. Solution: Integrate LearnDash + WooCommerce + FunnelKit. Result: More robust funnels and fewer failed transactions.
E-commerce / E-learning IntegrationLearnDash · WooCommerce · FunnelKit
PMI Switzerland
Problem: Widespread use of ChatGPT and Copilot without policies or a registry. Intervention: Map tools, create a registry, establish policies, and provide training. Result: Operational readiness for the AI Act achieved; legal aspects left to their consultants.
AI Act operational readinessmapping · record · policy
Italian e-commerce
Problem: Frequent errors in electronic invoicing checkout. Action: Conditional validation on VAT number, SDI, and PEC. Result: Zero compilation errors and fewer support requests.
Checkout conditionsWooCommerce · FunnelKit · Fatt. Elettronica
Transparency

When we're not the right partner.

We prefer to tell you upfront. If we're not a good fit for your case, we'll tell you on the call and, where possible, point you to someone who can help you better.

We are not suitable if you are looking for
  • Just an inexpensive showcase website
  • A social or advertising campaign
  • A generic "do-it-all" chatbot"
  • Theoretical consulting on AI without implementation
We work best when
  • There is a real process to fix
  • There is a system to integrate with the others
  • There's a critical site to secure.
  • There is an operational workflow to automate
FAQ

Frequently Asked Questions.

What is Solucom?

Solucom is a technical consulting firm based in Ljubljana (Slovenia) that acts as an external technical department for Italian and Swiss SMEs with 1 to 10 employees: automation, controlled AI agents, CRM, mission-critical WordPress websites, internal applications, and operational AI Act readiness. It has been operating in the digital sector for over 25 years.

Who does Solucom work with?

PMI, professionals, and small businesses without an internal IT department, in Italy and Switzerland. Frequent verticals: consulting firms, training/e-learning, Italian e-commerce.

How much does a project with Solucom cost?

It depends on the scope. Indicatively: WordPress interventions start at €1,500, automations start at €3,000, and custom internal applications and AI agents are priced per quote. Each project begins with a free 30-minute call and an audit to estimate time, priorities, and ROI before starting.

What is an AI agent?

An AI agent is a software system that performs specific tasks within a defined perimeter, connected to your business tools. Unlike a chatbot, which answers questions, an agent performs tasks: it qualifies leads, updates the CRM, generates standard documents, and routes requests. We build them "controlled," with human escalation where needed.

The AI Act has several implications for your company. It categorizes AI systems based on their risk level, with stricter regulations for high-risk systems. Here's a general overview:**If your company develops or deploys AI systems:*** **High-Risk AI Systems:** These systems (e.g., those used in critical infrastructure, education, employment, law enforcement, essential services, or that can significantly influence voter behavior or individuals' safety) will face stringent requirements. This includes: * **Risk Management Systems:** Implementing a continuous risk management process throughout the AI system's lifecycle. * **Data Governance:** Ensuring high-quality training, validation, and testing data to minimize risks and discriminatory outcomes. * **Technical Documentation:** Maintaining detailed documentation about the system's design, capabilities, and limitations. * **Record-Keeping:** Logging operations to ensure traceability. * **Transparency and Information to Users:** Providing clear information about the AI system's capabilities, limitations, intended use, and the human oversight available. * **Human Oversight:** Designing systems that allow for effective human oversight to prevent or minimize risks. * **Accuracy, Robustness, and Cybersecurity:** Ensuring systems are accurate, robust against errors, and secure. * **Limited-Risk AI Systems:** These systems will have lighter transparency obligations. For example, users must be informed when they are interacting with an AI system (like a chatbot). * **Minimal-Risk AI Systems:** Most AI systems fall into this category and will not have specific obligations under the AI Act, although voluntary codes of conduct are encouraged. * **Prohibited AI Systems:** Certain AI practices will be banned outright due to their unacceptable risk. These include AI that manipulates vulnerable individuals, AI for social scoring by public authorities, and certain forms of biometric identification in public spaces.**If your company *uses* AI systems developed by others:*** **Due Diligence:** You will need to ensure that the AI systems you deploy comply with the AI Act's requirements, especially if they are classified as high-risk. This means verifying that your providers have met the necessary obligations. * **Transparency:** You will need to inform your users if you are using an AI system that falls under specific transparency obligations (e.g., interacting with a chatbot).**General Implications for your company:*** **Compliance Burden:** Depending on your company's activities related to AI, you may face new compliance obligations, requiring investment in resources, expertise, and potentially new processes. * **Market Access:** Compliance with the AI Act can be a competitive advantage, demonstrating trustworthy AI practices and facilitating access to the EU market. * **Innovation:** While the act introduces regulations, it also aims to foster responsible innovation by creating a clear legal framework. * **Penalties:** Non-compliance can result in significant fines, which can be a percentage of global annual turnover or a fixed amount, whichever is higher.**To understand the specific impact on your company, you should:**1. **Identify your AI systems:** Catalog all AI systems your company develops, deploys, trains, or uses. 2. **Assess the risk classification:** Determine if your AI systems qualify as high-risk, limited-risk, or minimal-risk according to the AI Act's criteria. 3. **Consult legal and technical experts:** Seek advice to navigate the specific requirements and obligations relevant to your business.

If you use AI systems at work (even just ChatGPT, Copilot, or a CRM with AI features), you may fall into the "deployer" role and have operational obligations: team literacy, tool mapping, use case classification, and transparency where required. We handle the operational part; legal interpretation remains with your consultants.

What are "automatic checks"?

These are initial check-ins (WordPress, AI Act, automations, CRM) that give you a quick snapshot of priorities. They help you understand where to start: they don't replace a full audit, but they are the lightest way to begin.

Is Solucom a marketing agency?

No. Solucom is your company's external tech/IT department. We work alongside our clients' marketing agencies and consultants, not in competition with them.

What technologies and tools do you use?

n8n, Make, OpenAI, Anthropic, WordPress, WooCommerce, FunnelKit, LearnDash, Pipedrive, ActiveCampaign, Keap, PHP/TypeScript custom, Postgres, Supabase. For the item: VoIP integrations with transcription and AI analysis.

My site is not on WordPress. Can you help me anyway?

Yes. WordPress specialization involves working on sites already on that platform. For automations, AI agents, CRMs, internal applications, and AI Act readiness, we work on any stack.

Do you work with my existing consultants?

Yes, always. Solucom is the technical/IT component of your existing team, not a replacement.

Let's talk about it.

30 minutes, free, no commitment.

Let's see if it makes sense for us to work together — honestly. If we're not the right partner, we'll tell you right away and, where possible, point you to someone who can help you better.

HeadquartersLetališka cesta 16A, 1000 Ljubljana, Slovenia
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