Let's start with what this page isn't. We haven't bought a plan, we haven't received a site from them, and You will not find any judgment on the quality of their work here., because we haven't seen it. We did something more boring and more useful: read their public pages and twenty pages of their terms of service, and wrote down what they say. A clear picture emerges: The three floors are described item by item and the price is not published anywhere, neither for entry nor for renewal, because the purchase is made by phone. Below is what to ask during that phone call, and what is written in the contract they will offer you. We are a direct competitor: we sell a service of the same type, and it is fair that you know this as you read.
We put them at the top and not at the bottom, because they are the reason why the rest of the page can be read with confidence. A review that declares what it doesn't know is worth more than one that pretends to know everything.
We haven't purchased a plan, we haven't received a site delivered by them, we haven't seen the management panel. Reviewing a product you haven't bought is the quickest way to write a page that's useless to anyone. So, regarding how they work, how they write copy, and what the sites they deliver look like, there's not a single word here: we don't know.
During the survey on July 30, 2026, the review portal we would have consulted responded with an error to every attempt, both automated and manual. That data does not exist for us, and we will not report it secondhand by taking it from an article that in turn copied it from somewhere. If you're interested, open it yourself and see it with your own eyes.
On public notice boards, you can find complaints from individuals directed at Italiaonline, just as you would find them directed at almost any company with many thousands of customers, including us when we reach that number. A complaint is one person's experience: it doesn't reflect how a company operates, and in a comparison page, it's not usable data. Therefore, we don't use it, neither to their disadvantage nor to our advantage.
Keep what is verifiable, what doesn't expire with a promotion, and what anyone can reopen and check: their public grid of plans and their contractual terms. It's less spectacular material than a star rating, and it's the only basis on which a spending decision can truly be made.
This grid is public and is on the service page. It's detailed, and that's a merit: knowing how many pages, how many images, and how many hours of support are included is more than what a good portion of the market offers. The last line is the one that's missing.
| Voice | Essential AI Site | Sito AI Standard | Sito AI Extra |
|---|---|---|---|
| Pages | 5 | 15 | 50 |
| Images | 80 | 160 | 200 |
| File | 5 | 10 | 10 |
| Video | 2 | 16 | 16 |
| Domain extensions | 1 | 1 | 3 |
| Mailboxes | 5 GB | 15 GB | 30 GB |
| Hosting included | yes | yes | yes |
| HTTPS and SSL certificate | yes | yes | yes |
| Photo shoot | not included | not included | 20 shots in a year |
| Unlimited technical maintenance | yes | yes | yes |
| Free assistance, first year | 3 hours | 4 hours | 5 hours |
| Price | unpublished | unpublished | unpublished |
Grid detected on July 30, 2026, on the service page "website created by us" of italiaonline.it. The Standard plan is indicated on the page as "Best seller". Two clarifications from the grid itself: the "Email inboxes" item is expressed in gigabytes and not in the number of addresses, so we don't know how many inboxes can be created; and the free support hours, three, four, or five, are declared for the first year. What is paid from the second year onwards is not written, and we do not estimate it.
Regarding the service's content, and not its quality, one thing can be said clearly: It's really a service made by them. The page describes it as "our website creation service" and includes copywriting, review management, homepage updates, technical maintenance, and support hours. It's not a do-it-yourself editor with a brand name on it; it's delegation, with a written scope.
And that is exactly why this is the most useful comparison page of all those we've written. With Aruba, IONOS, or Wix, the comparison is between two different categories, DIY and service, and that should be stated as such. With Italiaonline, no: Let's do the same thing, we'll set up the website ourselves in either case, so the comparison holds up line by line. The map of the three market segments is in the Page on how much a website costs.
It is the most important piece of data on the entire page, and it needs to be understood well, because it's easy to read it as a suspicion when it's actually just a sales model.
The fact. On the service page, the three plans have a content grid and a button, "We'll call you." No figures. In the FAQ section, the answer is textual: "The cost of website creation and development services can vary depending on the scope of the project and the goals to be achieved.".Entrance price: not published. Renewal price: not published. Cost over twenty-four months for a local business: not calculable with public data, and in fact in our comparative table that box is empty, with the reason why written.
It is not an accusation. Selling through a sales network, with a tailor-made quote, is a legitimate and widespread choice, both within and outside this market: a good portion of what a company buys does not have a published price. In Italiaonline's case, the model is also stated in writing: their general conditions define the "Phone Channel" like "the telephone channel through which the sale of Italiaonline Services is proposed," alongside "the Online Channel." It's not something you discover, it's something that is written. And there's a technical reason behind it: if the scope of a project changes from client to client, a single price list says little and risks being wrong in both directions.
What changes for you, which is the point. A price that only exists over the phone shifts the burden of comparison onto your shoulders, and does so at the worst possible moment: while you're on the phone with someone. You can't calmly put three offers side-by-side the night before and see which one is best. However, you can do one simple thing, and that's all it takes: to have you write the numbers, before signing anything. The list of what to ask for is below.
A note on symmetry, because it also works the other way around. Our price is listed on the website, €390 net per year, and it's not a moral virtue: it's the consequence of the fact that we sell only one thing, always the same, which can therefore be priced. Whoever creates different projects for each client has a different problem than ours. The right comparison isn't between those who are transparent and those who aren't: it's between a purchase you can compare yourself and one you can only compare after having spoken.
If you're looking for "Libero Sitonline," a helpful clarification. On July 30, 2026, the address sitonline.libero.it no longer responded: the services for local activities are on italiaonline.it. And even the address of the group's "do-it-yourself site", that day, led to the same page of the service created by them. If someone told you about Sitonline, therefore, the offer you are talking about is in all likelihood the one described above.
True for Italiaonline and for anyone else who sells over the phone, ourselves included if we were to ever do it. It's not mistrust: it's the only thing that turns a phone call into a comparable quote.
On the other comparison pages of this site, the rule is to go as far as the cart and open every question mark next to the "free" or "included" items, because that is where the renewal prices are. There is no cart with prices here, so that rule cannot be applied and let's not pretend otherwise: the equivalent, when the price is communicated verbally, is the list you just read.
None of these clauses are hidden: they are in a public document linked from their pages. But they are twenty pages of a PDF, and they are rarely read before a phone call. That is why we report them, citing the article, so you can check them one by one.
"The Agreement has a duration of 12 (twelve) months starting from the date the Agreement is signed or from the completion of the specific procedure indicated in the Customer Area in the case of purchases through the Online Channel. This is a normal duration for a subscription service, and it coincides with ours for the annual plan.
Upon expiration of the initial term, the contract and all purchased services "shall automatically renew for successive periods of 12 (twelve) months each," unless canceled. Anyone who does not cancel in time thus finds themselves committed for a second full year. Tacit renewal is the industry norm: what varies from provider to provider is how feasible it is to stop it.
The notice of cancellation is only valid if sent "by means of Registered Mail with Return Receipt or Certified Electronic Mail" and "at least 45 (forty-five) days prior to the expiration date." And there is a detail that matters more than the form: "for the purpose of calculating the aforementioned cancellation period, the date of receipt of the relative communication shall prevail." Not the date you send it: the date it arrives.
"Discounts and promotions could obligate the Customer to maintain the Services for the minimum duration": this is the so-called Loyalty Promo, specified in the details of the purchased products. In the event of early termination prior to that term, for reasons not attributable to Italiaonline, "the Customer will still be required to pay the expected fee," and the clause applies "even if the Services have not been fully provided." This is the clause that needs to be understood best of all before accepting a discount.
Italiaonline has the right to withdraw from the contract at any time before the expiration date, taking effect fifteen days after receipt of the notice; the customer is entitled to a refund of any amounts paid in advance for services not rendered. The customer, on the other hand, remains bound to the forty-five-day window. Asymmetries of this type in business-to-business contracts are common: it is worth knowing that it exists.
"The aforementioned consideration is understood to be net of VAT and any applicable taxes and/or duties": the amount you are told on the phone must therefore be increased by the tax. And the "Customer" is defined as the person "acting within the scope of their professional activity": this is a business-to-business contract, so the fourteen-day cooling-off period reserved for consumers does not apply. The same goes for us, for the same reason: we only work with VAT-registered professionals.
Prices change with promotions, contract terms do not: they are the only part of a comparison that still matters in six months. On the left are their articles, on the right are our terms. Draw your own conclusions.
| Voice | Italiaonline, AI Website plans | Solucom |
|---|---|---|
| Contract duration | 12 months from subscription (Art. 5.1) | 12 months on the annual plan, month to month on the monthly plan |
| Renewal | automatic for subsequent 12-month periods (art. 5.2) | automatic, for the same amount: €390 a year even upon renewal |
| Form of cancellation | registered mail with return receipt only or certified email (PEC) (art. 5.2) | an email |
| Notice | at least 45 days before the expiry date (art. 5.2) | 30 days on the annual, 7 days on the monthly |
| Since when are they counted | from the date of receipt of the communication, not from the sending date (art. 5.2) | from the date of the email |
| Early exit | With the Loyalty Promo and a Minimum Duration, the expected fee is still paid, "even if the Services have not been entirely rendered" (art. 4.6) | no penalty; fees for the already paid period are non-refundable |
| Price List | excluding VAT and any applicable taxes (art. 4.2) | excluding VAT |
| Domain | not found in the documents we read: to be put in writing | registered in your name; if you go elsewhere, we will transfer it to you |
Left-hand column from the Italiaonline general terms of service, articles 4 and 5, recorded on July 30, 2026. Right-hand column from the' Exhibit A of our Terms.Both columns are net of VAT.
One thing that needs to be said right away, otherwise the table is even harder to read than it already is. Italiaonline's clauses are neither illegal nor uncommon. A forty-five-day notice period in a traceable written form is a condition found in many business-to-business contracts, and among the suppliers we examined in this same survey, there is one that requires sixty days and still retains the entire annual fee. In this regard, Italiaonline is not the worst case in the market.
What the table actually shows is a difference in approach, and the reason why we chose ours is worth stating in full, because it is not generosity: Whoever shows the finished site before asking for money has less need to keep those who want to leave. We send the completed website and the client decides after seeing it. In that sequence, a strict cancellation window would be useless.
And the missing line is the price. We cannot place the two figures side by side because one of them does not exist publicly., and we don't estimate it. It is entirely possible that an Italiaonline plan costs less than our €390 a year, just as it is possible that it costs more: we don't know, and anyone who tells you otherwise without having seen a quote is just guessing.
It is not the courtesy section put at the end to seem balanced. These are six real reasons, and at least two of these are things that we, the way we are made, cannot offer you. If you recognize yourself in this, call them: telling you this costs us less than selling you something you don't need.
Most of the Italian vendors we reviewed sell a tool to be used on your own, even if AI-assisted. Italiaonline does not: they sell a service created by them, with a clearly defined scope in black and white—pages, images, video, copywriting, review management, homepage updates, technical maintenance. Anyone looking for "they make the website for me" is looking for this category, and they are truly in it. So are we: that is precisely why this comparison is the most honest one we can make.
Deals are made by talking, not by clicking: toll-free number, free consultation, "We'll call you" button and, on the promotional landing page, the phrase "Talk to your nearest branch, it's free and with no obligation." For a segment of account holders, and not a small one, this matters more than any feature: having a name, a number, and someone who answers in your local area is a form of reassurance that an online form cannot replicate. We work remotely, and here we have nothing to offer to those who want to shake a hand.
Italiaonline is the parent group of Libero and PagineGialle, and the website is one of the items in a much broader catalog of services listed on their pages. If you are already considering advertising on their channels, or are already doing so, keeping everything under a single contract, a single account manager, and a single invoice has a practical value that isn't marketing: it's time you don't spend coordinating different suppliers and re-explaining your business to each of them. We do only one thing, and you would have to buy everything else elsewhere.
The Extra plan includes a photoshoot of twenty shots per year. It is content production, not software, and in our market it is rare: how the service is carried out is not detailed in the grid, but the item is there and included. On the Essential and Standard plans it is not included. We don't take the photos, we use the ones you have already published: if your photos are few or bad, this is a point in their favor and there is no point in beating around the bush.
On the service page, citing the note "Source: Italiaonline Data," they declare over two hundred thousand websites created, over one hundred thirty million visits generated on client websites, and over fifty thousand websites managed in the past year. These are their figures, we report them as such and have not verified them. But the size of the company is verified, and it is a fact: Italiaonline S.p.A. is a structured company, subject to the management and coordination of Libero Acquisition, which in five years will in all probability still be around. The continuity of a supplier is a value that is only noticed when it is missing, and on that front, the big start ahead of the small, ourselves included.
On the service page there is an explicit reference to the European Accessibility Act and compliance with accessibility standards. Among the commercial pages we read in this survey, it is one of the few where the topic appears, and it is a sign that someone inside the company is addressing it. Be careful about what we are saying and what we are not: we have not verified the level of accessibility of the sites they deliver, because we haven't seen them. We are saying that the topic is declared, which is still a better starting point than silence.
Bottom line: If you want to delegate and want to do it by talking to someone close to you, Italiaonline is on the right list. This page is meant to prepare you for the phone call, not to help you avoid it. We prefer a reader who buys the right thing elsewhere to a customer who realizes after three months that they bought something they didn't need.
We are in the same category, so the difference is not "they do one thing, we do another." It is in the purchase sequence. With them, you talk, agree on a project, sign, and the website comes later. With us the site comes firstwe build it with your already public content, your reviews, your hours, your photos, we send you the link, and you decide by looking at something that exists. If you don't like it, that's the end of it and you haven't spent a dime.
The second difference is what happens after delivery, and for a local business that matters more than it seems. Our website it updates itself every monthhours, reviews and changing information are pulled from your public data without you having to remember it. Their plans grid features homepage updates and review management: whether it is automatic or on request, the grid doesn't say, and that's another good question to ask over the phone.
Our price, in full and without phone calls: €390 per year net of VAT, equal to the renewal, or €39 a month plus a €90 activation fee. With the launch promo, the activation fee on the annual plan is waived, so two years come to 780 € net. How the service works is explained in the local business page, and the comparison with other suppliers, including those who cost much less than us, lies in Aruba pricing page.
It is not published. As of the July 30, 2026 check, none of their pages indicate a figure, neither for signup nor renewal: the three plans have the content grid and the "We'll call you" button, and their FAQ section answers that "the cost of the website creation and development service can vary based on the scope of the project and the objectives to be achieved." You will find out the price over the phone. When they tell you, make sure they write it down for you along with the renewal price and any minimum duration: Article 4.2 of their terms and conditions specifies that the amounts are meant to be exclusive of VAT.
Yes, and it states this explicitly: the page describes "our website creation service," which includes copywriting, review management, homepage updates, technical maintenance, and included support hours. It is not an editor to be used independently. Among the Italian providers we examined, it is the model closest to ours, which is why this page is a true comparison and not a comparison between different categories.
According to Article 5.2 of their general terms and conditions, by means of a communication sent "by registered mail with return receipt or Certified Electronic Mail (PEC)", which must be Receipt at least forty-five days before the deadline: the text specifies that for calculation purposes "the date of receipt will be considered authentic". These are the only two forms indicated in the conditions. The practical advice is to mark the deadline on the calendar on the very day of signing, because the automatic renewal is for another twelve months.
It is the name that their terms give to discounted offers that come with a Minimum Duration. Article 4.6 states that discounts and promotions "could bind the Customer to maintain the Services for the minimum duration" specified in the details of the purchased products, and that in the event of early termination prior to that term, the customer "will still be required to pay the expected fee," even if the services were not fully rendered. It matters because a discount and a multi-year commitment can arrive in the same sentence: always ask if the offer being proposed to you is a Loyalty Promo and for how many months.
On July 30, 2026, the address sitonline.libero.it it was no longer responding, and the address of the group's "do-it-yourself site" led to the same page of the service created by them. Services for local businesses are now on italiaonline.it. If you received a phone call talking about Sitonline, the offer being discussed is in all likelihood that of the Sito AI plans described above.
No. We haven't bought a plan, we haven't received a website, and we haven't seen their panel. Because of this, throughout the entire page there isn't a single judgment on the quality of their work: that would be made up. What we have read are their public pages and their contract terms, and those are what we are talking about. If one day we try the service, we will write it here and the page will change.
For two reasons. The first is that during the data collection, the review portal we would have consulted responded with an error on every attempt, so we do not have that number and do not copy it from third parties. The second is a rule we apply to all pages on this site: individual complaints, which can be found on a public board for almost any company with many customers, are not a statistic and do not show how a company works. Contractual clauses, on the other hand, are verifiable word for word, and they do not expire with the promotion.
Yes, and more directly than on the other pages of this site: Italiaonline sells a service of the same type as ours, so they are a true competitor and not a provider in another category. That is why the page is built this way: no judgment on their product, every claim traceable to a public document that you can reopen, the longest section dedicated to when it makes sense to choose them, and the price line left blank instead of filled with an estimate in our favor. We do not ask you to trust us: we ask you to check.
We'll prepare your business website with your actual content, the stuff you've already published, and we'll send you the link. It costs zero, no card is needed, and there's no phone call to sit through. Then compare: if the offer you received convinces you more, take that one and you'll still have done the right thing, which is having seen two things that exist instead of just one.
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